The Airline Ticketing & Reservations Training offered by KCI Institute equips students with essential skills for a rewarding career in the aviation and travel industry. This comprehensive program covers key aspects of airline operations, including ticketing systems, flight reservations, customer service, and fare calculations. Students gain hands-on experience with modern airline reservation software, enabling them to handle bookings, manage flight schedules, and provide travel solutions effectively.

The course focuses on building practical skills while emphasizing attention to detail, communication, and problem-solving abilities. Participants learn how to process tickets, apply travel policies, and navigate complex itineraries to meet diverse client needs. The training also includes exposure to international air transport regulations, making graduates versatile and competitive in the global market.

KCI Institute’s state-of-the-art facilities and experienced instructors provide a supportive learning environment for students. The curriculum is tailored to meet current industry demands, ensuring graduates are job-ready for roles in airlines, travel agencies, and airport operations.

Whether you aspire to work at an airline’s customer service desk or as part of a travel agency team, this program lays a solid foundation for your aviation career. KCI Institute is committed to empowering students with the skills and confidence to excel in this dynamic industry.

Module 1: Introduction to Travel and Tourism

• Overview of the Travel & Tourism industry

• Careers in air ticketing and travel consultancy

• Role of air ticketing and visa officers

• Understanding travel documentation

Module 2: Geography in Travel Planning

• International & Domestic travel routes

• Major cities and airport codes (IATA codes)

• Time zones, GMT, and calculation of flying time

• Climate and seasonality in tourism

Module 3: Airline Industry Basics

• Introduction to airlines and airport operations

• Types of flights: domestic, international, direct, non-stop

• Types of fares: one-way, return, round-the-world

• Baggage policies and travel classes (economy, business, first)

Module 4: Air Ticketing (Manual & Computerized)

• Introduction to GDS (Global Distribution Systems) – Amadeus / Galileo / Sabre

• Passenger Name Record (PNR) creation

• Flight availability and reservations

• Fare construction and ticket issuance

• Rebooking, cancellation, and refund procedures

Module 5: Travel Documentation

• Passport types and application procedures

• Visa types (Tourist, Student, Business, Transit)

• Visa application forms and supporting documents

• Embassy appointment procedures

• Interview tips and frequently asked questions

Module 6: Visa Processing and Immigration

• Visa policies of major countries (USA, UK, Schengen, Canada, UAE, etc.)

• Visa restrictions and refusals

• E-Visas and online visa applications

• Immigration procedures and border control

• Travel insurance and health requirements

Module 7: Customer Service and Communication

• Communication skills in travel services

• Handling client inquiries and bookings

• Cultural awareness and travel etiquette

• Dealing with emergencies and complaints

Module 8: Practical Sessions and Simulations

• Hands-on training with GDS platforms (Amadeus/Sabre)

• Role play: booking and issuing air tickets

• Mock visa interview simulations

• Document checklist preparation for visa applications

Module 9: Career Preparation

• CV writing and interview skills for travel industry

• Starting your own travel agency

• Internship/attachment at partner travel companies

• Certification and final exam

Assessment

• Continuous assessment (assignments, quizzes)

• Final written exam

• Practical exam (GDS booking and visa processing task)

• Attendance and participation

Entry Requirements

• O-Level Certificate (minimum)

• Basic computer literacy

• Good communication skills

Career Opportunities After the Course

• Air Ticketing Agent

• Travel Consultant

• Visa and Immigration Assistant

• Airline Customer Service Agent

• Tour Operator

• Reservations Agent

• Self-employment (start a travel agency)

Fees & Requirements

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